This Privacy Policy explains how BAT (“we”, “our”, “us”) collects, uses, stores, and protects information when you use our website, client systems, or services.
By using BAT’s website or services, you consent to the practices described in this policy.
When you hire BAT, we may retain project-related information and communication records in order to:
- Deliver your services
- Provide support
- Fulfill our 12-month support warranty obligations
- Process future maintenance requests
Support after the warranty period may continue through the same communication channels subject to maintenance pricing described in our Terms of Service.
Information We Collect
Contact & Inquiry Information
We may collect:
- Name
- Email address
- Phone number
- Company name
- Project details submitted through forms or communication channels
Client Portal Data
We may store:
- Account credentials
- Project activity
- Uploaded files
- Internal project communication
Community Content
If you participate in BAT Community spaces, we may store:
- Display names
- Messages
- Uploaded content
- Moderation records
Technical Information
We may automatically collect:
- Browser type
- Device information
- Approximate geographic location
- Usage analytics
- Cookies and session identifiers
Project & Support Data
We may collect files, credentials, bug reports, screenshots, and technical information necessary to provide project delivery, warranty support, or maintenance.
Portfolio & Agency Credit
Unless otherwise agreed in writing before project launch, BAT may display:
- Business names
- Public website URLs
- Logos
- Screenshots of completed work
within its portfolio, social media, marketing materials, or case studies as permitted under the project agreement.
Client websites may also include a BAT footer credit as described in our Terms of Service.
How We Use Information
We use collected information to:
- Respond to inquiries
- Prepare quotations and proposals
- Deliver and maintain websites and digital services
- Improve performance, security, and user experience
- Process support requests and warranty fixes
- Send service-related communications
- Maintain internal records and legal compliance
We do not send unsolicited marketing emails without consent where required by law.
Cookies & Analytics
BAT may use essential and analytics cookies to:
- Maintain sessions
- Improve functionality
- Understand website usage
- Enhance performance and security
You may disable cookies through your browser settings, although some website functionality may be affected.
Security
We implement commercially reasonable security measures including:
- Access controls
- Secure hosting providers
- Limited internal access
- Encrypted connections where applicable
However, no internet transmission or storage system is completely secure. Users are responsible for maintaining strong passwords and protecting their own accounts.
Third-Party Services
BAT may use trusted third-party providers including hosting, analytics, database, communication, and infrastructure partners to operate services.
These providers may process data on our behalf under appropriate contractual or legal protections.
We do not sell personal information.
Data Retention
We retain inquiry, project, billing, and support data only as long as reasonably necessary to:
- Fulfill contractual obligations
- Maintain records
- Comply with legal, accounting, or security requirements
When appropriate, data may be deleted, anonymized, or archived.
Your Rights
Depending on applicable laws and your jurisdiction, you may request:
- Access to your data
- Corrections to inaccurate information
- Deletion of personal information
- Restrictions on certain processing activities
Some records may be retained for legal, tax, accounting, fraud prevention, or contractual reasons.
Requests may be submitted to: hello@bat.agency
We will respond within a reasonable timeframe.
Marketing Communications
Promotional emails are only sent where legally permitted or where users opt in.
Users may unsubscribe from marketing communications at any time.
Service notices, billing updates, warranty messages, and project communications are considered operational communications rather than marketing.
Children’s Privacy
BAT services are not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
Changes to This Policy
BAT may update this Privacy Policy periodically.
The “Last updated” date reflects the latest published version.
Continued use of our website or services after updates constitutes acceptance of the revised policy.
Last updated: May 26, 2026
Questions: hello@bat.agency