Terms of
Service

Please read these Terms of Service (“Terms”) carefully before using BAT’s website, client portal, community, or engaging BAT for any project or service.

By accessing our website, submitting an inquiry, using our client systems, or purchasing services from BAT, you agree to these Terms. If you do not agree, please discontinue use of our services and website.

What the warranty covers

• Bugs or errors in code and layouts delivered by BAT.
• Functionality that stops working without unauthorized modification to delivered files.
• Reasonable compatibility fixes related to major browser updates during the warranty period.

What the warranty does not cover

• Issues caused by edits, modifications, or installations performed by the client or third parties without BAT approval.
• Hosting, server, domain, SSL, DNS, email, or third-party provider outages.
• Paid plugin renewals, API billing problems, or external service failures.
• New features, redesigns, additional pages, or scope changes requested after approval.
• Content supplied by the client including text, images, trademarks, logos, or legal compliance obligations.
• Force majeure events or circumstances beyond reasonable operational control.

Warranty response times

Support requests are typically reviewed within 2–5 business days depending on request volume and severity.

Emergency or same-day support may require additional fees unless explicitly included in the project agreement.

After the warranty period

After the 12-month warranty expires, clients may continue requesting updates, maintenance, or technical support.

BAT will provide a maintenance quote based on the scope and complexity of the requested work. Maintenance pricing is generally lower than new project pricing unless major redevelopment is required.

Work begins only after written approval from the client through email, portal confirmation, or another approved communication channel.

Agency Credit on Client Websites

Unless otherwise agreed in writing, projects built by BAT may include a small and discrete footer credit such as:

“Designed & Developed by BAT”

The credit may contain a link to BAT’s official website (e.g. bat-eg.pages.dev).

• The client agrees to keep this credit visible and clickable for at least 12 months after launch, unless removed through mutual written agreement.
• If specified in the project agreement, early removal of the credit may require a one-time credit removal fee.
• BAT may showcase completed projects, business names, screenshots, and publicly accessible URLs within its portfolio, marketing materials, and case studies unless the client requests otherwise in writing before project launch.

Services & Project Agreements

BAT provides web design, web development, UI/UX design, branding support, client systems, and related digital services.

Project scope, pricing, timelines, milestones, and deliverables are defined in the proposal, invoice, quotation, or statement of work provided to the client.

These Terms apply alongside any signed agreement. If a conflict exists between these Terms and a signed project document, the signed project agreement takes precedence for that project.

Payments

• Deposits and milestone payments must be paid according to the approved quotation or invoice.
• Late payments may pause project work, support, or delivery timelines.
• BAT reserves the right to suspend unpublished work or restrict access to project files for invoices overdue by more than 30 days.
• Third-party expenses including hosting, domains, stock assets, premium plugins, or external subscriptions are the client’s responsibility unless explicitly included in writing.

Revisions & Scope Changes

• Projects include the revision rounds specified in the quotation or agreement.
• Additional revisions, large design changes, or requests outside the approved scope may require additional fees.
• Requests submitted after approval of a completed phase may be treated as new work and quoted separately.
• The client agrees to provide timely feedback, approvals, content, and required assets. Delays from the client side may affect delivery schedules.

Intellectual Property

Upon full payment, the client receives ownership or usage rights for the final approved deliverables as outlined in the project agreement.

BAT retains ownership of:

• Internal processes
• Development methods
• General techniques
• Reusable components
• Non-confidential know-how

Pre-existing libraries, frameworks, and open-source software remain governed by their original licenses.

Editable source files, repositories, design files, or development assets are only included if explicitly stated in the project agreement.

BAT may use subcontractors, external tools, or trusted service providers when necessary to complete project work.

Until full payment is received, BAT may withhold project launch, credentials, source files, or administrative access.

SEO & Performance Disclaimer

Unless explicitly agreed in writing, BAT does not guarantee:

• Search engine rankings
• Organic traffic
• Conversion rates
• Revenue growth
• Business performance outcomes

Website speed and optimization results may vary depending on hosting quality, third-party services, and client-added content.

Accessibility Disclaimer

Accessibility compliance standards (including WCAG or similar frameworks) are only included when specifically requested and agreed upon in writing.

Client Responsibilities

The client agrees to:

• Provide accurate and lawful business information.
• Supply content they legally own or have permission to use.
• Maintain hosting accounts, domains, and third-party services under their control after handover.
• Keep administrative credentials and passwords secure.
• Avoid using BAT services for illegal, abusive, misleading, or harmful purposes.

Confidentiality

BAT treats non-public project information shared by clients as confidential and uses it solely for service delivery purposes.

We do not intentionally disclose sensitive project data or login credentials to third parties except trusted providers necessary to operate the service infrastructure.

Additional privacy practices are described in our Privacy Policy.

Website Use

You may browse and use the BAT website for lawful personal or business purposes only.

You must not:

• Attempt unauthorized access to systems or restricted areas.
• Disrupt website functionality or security.
• Scrape, duplicate, or misuse content in violation of applicable laws.

All website content including branding, visuals, code samples, text, and graphics remains the intellectual property of BAT or its licensors unless otherwise stated.

Inquiries & Estimates

• Quotes, calculators, pricing tools, and project estimators are provided for informational purposes only.
• Final pricing and project acceptance require written confirmation from BAT.
• BAT reserves the right to decline projects at its discretion.

Client Portal

Access to BAT client systems and portals is restricted to authorized users only.

Clients are responsible for maintaining the confidentiality of login credentials and must notify BAT immediately if unauthorized access is suspected.

Community Guidelines

When participating in BAT Community spaces, users agree not to post:

• Illegal content
• Abusive or hateful material
• Spam or misleading promotions
• Content that infringes third-party rights

BAT reserves the right to moderate, archive, restrict, or remove community content and user access at its discretion to protect users and service integrity.

Termination & Refunds

• Either party may terminate a project according to the cancellation terms defined in the project agreement.
• Work completed up to the termination date remains billable.
• Refund eligibility, if applicable, follows the refund terms stated in the approved quotation or signed agreement.

Disclaimer

Public pages on the BAT website are provided on an “as is” and “as available” basis for informational purposes.

Warranty and support obligations apply only to paid deliverables specifically covered under project agreements.

Limitation of Liability

To the maximum extent permitted by applicable law, BAT shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website or services.

BAT’s total liability for any claim related to a service shall not exceed:

• The amount paid by the client for the affected service during the 12 months preceding the claim; or
• The minimum amount permitted under applicable law where no payment applies.

Indemnification

The client agrees to indemnify and hold BAT harmless from claims, liabilities, damages, or expenses arising from:

• Misuse of the website or services
• Violation of these Terms
• Content or materials provided by the client
• Infringement of third-party rights

Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

Any disputes arising under these Terms shall be subject to the jurisdiction of the Egyptian courts unless otherwise agreed in writing for a specific project.

Changes to These Terms

BAT may update these Terms periodically.

Continued use of the website or services after changes become effective constitutes acceptance of the updated Terms.

Last updated: May 26, 2026
Questions: hello@bat.agency